AI Chatbot for FCSN

The project aims to develop an AI-powered chatbot for the non-profit organization Friends of Children with Special Needs (FCSN) that supports individuals with special needs and their families.

This customized chatbot operates 24/7 on the FCSN website as a virtual agent, delivering real-time, accurate responses to user inquiries with direct links to relevant information. It reduces staffing costs, saves time, and enhances accessibility for families of individuals with special needs.

A digital illustration of a friendly robot with a white and blue body, large round head with a black screen displaying two glowing blue eyes, set against a dark blue digital code background. The robot appears to be waving or gesturing.

An infographic titled 'Benefits of This Project' with three bullet points and a smiling robot character in the bottom right corner. The background features a digital, binary code theme.

Flowchart with four circles labeled Survey, Coding, Testing, and Refining against a blue digital background, with a small robot waving on the right.

CHATBOT TESTING

Screenshots of two chat conversations about upcoming events at FCSN. The first mentions the FCSN 4th Art Exhibit titled "Without Limits," and the second details an FCSN Job Fair scheduled for May 16, 2025.

PROJECT TEAM

A young man smiling, wearing braces and a blue hoodie

Eric Huang

Chatbot Co-Developer

A digital graphic on a blue background with a smiling robot illustration on the right. Text on the left describes the purpose and how of creating a chatbot to help nonprofits share information efficiently, with key points highlighted in bold.

Slide titled 'FCSN'S ROLES' with two sections: IT Staff helping test a chatbot and Program Leaders conducting interviews, accompanied by a smiling robot mascot.

A slide titled 'Version 2.0 FCSN Chatbot' with sections labeled 'Data,' 'Time,' and 'Link for Testing.' The 'Data' section mentions 400 webpages and 300+ images. The 'Time' section lists multiple tasks like data analysis, coding, manual image tagging, testing, and four testers, all with variable hours. The 'Link for Testing' section provides a URL to a Coze store webpage.

A young boy in a yellow jacket is holding a paper airplane above his head, smiling and looking up, with a background of a building and trees.

Screenshots of messages discussing the 2025 FCSN Talent Show, including photos of performers on stage, a person playing piano, and a man in a suit at a piano with a crown, all related to the event

CHATBOT TESTING

CHATBOT LAUNCH

Silhouetted group of children holding hands and raising them in the air during sunset, with a backdrop of purple sky and grasses.

A woman with a bright smile wearing a blue shirt against a black background.

Richard Lo

Chatbot Collaborator

Catherie Liu

Chatbot Co-Developer

Yi Wang

Project Mentor

PROJECT TIMELINE

Preparation Sept. 25 -Oct. 30, 2024

Building the Chatbot Nov. 01- 17, 2024

Adding Features and Testing the Chatbot Nov. 18 - Dec. 18, 2024

Presenting Chatbot v1.0 to FCSN Dec. 19, 2024

Refining Chatbot v1.0 Dec. 20, 2024 - Mar. 06, 2025

Presenting Chatbot v2.0 to FCSN, along with User Tutorials Mar. 07, 2025

Transitioning FCSN Chatbot to FCSN Mar. 08 - 17, 2025

Supporting FCSN

Testing Chatbot Mar. 18 - 28, 2025

Configuring Coze Files Mar. 29 - Apr. 10, 2025

Reviewing FCSN Chatbot Integration Apr. 11, 2025

Solving Problems that FCSN Staff Encountered Apr. 12 - Aug. 31, 2025

Answering Questions prior to Chatbot Launch June 20, 2025

Assisting with Final Testing prior to Chatbot Launch June 21 , 2025 - December 31, 2025

Launching Chatbot on FCSN Website January 05, 2026

Providing ongoing support January 05, 2026 - Present

Blog for details