The project aims to develop an AI-powered chatbot for the non-profit organization Friends of Children with Special Needs (FCSN) that supports individuals with special needs and their families.

This customized chatbot operates 24/7 on the FCSN website as a virtual agent, delivering real-time, accurate responses to user inquiries with direct links to relevant information. It reduces staffing costs, saves time, and enhances accessibility for families of individuals with special needs.

CHATBOT TESTING

PROJECT TEAM

Eric Huang

Chatbot Co-Developer

PROJECT TIMELINE

Preparation                                                                                      Sept. 25 -Oct. 30, 2024

Building the Chatbot                       Nov. 01- 17, 2024

Adding Features and Testing the Chatbot                                   Nov. 18 - Dec. 18, 2024

Presenting Chatbot v1.0 to FCSN                             Dec. 19, 2024

Refining Chatbot v1.0                                     Dec. 20, 2024 - Mar. 06, 2025

Presenting Chatbot v2.0 to FCSN, along with User Tutorials   Mar. 07, 2025

Transitioning FCSN Chatbot to FCSN                                                       Mar. 08 - 17, 2025

Supporting FCSN                                                                                               

         Testing Chatbot                Mar. 18 - 28, 2025

          Configuring Coze Files                                  Mar. 29 - Apr. 10, 2025

          Reviewing FCSN Chatbot Integration                           Apr. 11, 2025

        Solving Problems that FCSN Staff Encountered                    Apr. 12 - Aug. 31, 2025

        Answering Questions prior to Chatbot Launch                     June 20, 2025

        Assisting with Final Testing prior to Chatbot Launch          June 21 , 2025 - Present

Launching Chatbot on FCSN Website

Blog for details